Privacy Choices

1. Your Privacy Rights

Under applicable data protection laws, including the Information Technology Act, 2000 and related rules, you have the following rights regarding your personal data:

2. In-App Privacy Settings

You can manage many privacy preferences directly within the Bharosa Hospitals app:

2.1 Account Settings

• Profile Information: Edit or remove optional profile details
• Contact Preferences: Choose how we communicate with you
• Notification Settings: Control push notifications, emails, and SMS

2.2 Privacy Controls

• Chat History: Delete individual AI chat conversations or clear all history
• Analytics: Opt out of anonymized usage analytics
• Marketing: Unsubscribe from promotional communications

2.3 Device Permissions

You can also control app permissions through your device settings:

• Camera: Required for video consultations (can be revoked when not in use)
• Microphone: Required for voice/video consultations
• Notifications: Control all push notification access

3. How to Exercise Your Rights

3.1 Data Access Request

To receive a copy of your personal data:

1. Email contact@bharosahospitals.app
2. Subject: "Data Access Request"
3. Include: Your registered phone number or email for verification
4. We will respond within 30 days with your data in a secure format

3.2 Data Deletion Request

To delete your account and personal data:

1. In-App: Settings → Account → Delete My Account
2. Email: contact@bharosahospitals.app
3. See our complete Data Deletion Policy for details

3.3 Data Correction Request

To correct inaccurate information:

1. Profile Data: Update directly in app under Profile/Settings
2. Other Data: Email contact@bharosahospitals.app with details of required corrections

3.4 Withdraw Consent

To withdraw consent for specific data processing:

1. Email contact@bharosahospitals.app
2. Subject: "Withdraw Consent Request"
3. Specify which consent(s) you wish to withdraw
4. Note: Withdrawing certain consents may affect app functionality

4. Third-Party Service Privacy

Our app uses third-party services. You may also exercise privacy rights directly with these providers:

5. Communication Preferences

5.1 Email Communications

• Transactional: Booking confirmations, receipts (cannot opt out)
• Service Updates: Important app and policy updates (cannot opt out)
• Marketing: Promotional content, newsletters (can opt out)

To unsubscribe from marketing emails, click the "Unsubscribe" link at the bottom of any promotional email, or update preferences in app settings.

5.2 SMS Communications

• OTP Verification: Required for login (cannot opt out while using app)
• Appointment Reminders: Consultation reminders (can opt out)
• Promotional SMS: Offers and updates (can opt out)

Reply STOP to any promotional SMS to unsubscribe.

5.3 Push Notifications

Control in app settings or through your device's notification settings:

• Appointment reminders
• Chat messages from providers
• Payment confirmations
• Promotional notifications

6. Quick Reference: Data We Collect

For full details, see our Privacy Policy. Summary:

7. Identity Verification

To protect your privacy, we may need to verify your identity before processing certain requests. Verification methods may include:

• OTP sent to your registered phone number
• Confirmation email to your registered email address
• Answering security questions about your account
• In some cases, providing government-issued ID

We will never ask for sensitive information like passwords via email or phone.

8. Request Response Times

9. Privacy Contact Information

For all privacy-related inquiries:

• Email: contact@bharosahospitals.app
• Phone: +91 95050 58886

Postal Address: